✅ Refund & Returns Policy — Geek Culture Acquisitions

Last Updated: {{ 18-11-2025}}

Thank you for shopping with Geek Culture Acquisitions. We are committed to offering high-quality licensed merchandise, collectibles, and fan products. Please read our Refund & Returns Policy carefully before placing an order.

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1. General Return Eligibility

We accept returns under the following conditions:

- The item is unused, unopened, and in its original packaging

- The return request is made within 7 days of delivery

- You provide proof of purchase (order number or confirmation email)

Certain items cannot be returned — see Section 3.

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2. Return Process

To initiate a return, please contact us at:
📩 lance.deklerk@gmail.com

After approval, you will receive the return instructions.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

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3. Non-Returnable Items

The following items cannot be returned:

- Pre-order items

- Clearance / final sale items

- Opened apparel (for hygiene reasons)

- Mystery boxes or blind bags

- Digital items

- Custom orders

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4. Damaged or Defective Items

If your product arrived damaged, faulty, or incorrect:

- Notify us within 48 hours of delivery

- Attach photos of the issue and the packaging

- We will replace the item or issue store credit

If the item is out of stock, you will be issued store credit.

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5. Refunds

Once your return is received and inspected, you will be notified of approval or rejection.

Approved refunds are issued as:

- Store Credit (default) — fastest and recommended

- Original payment method (if applicable)

Shipping fees are non-refundable.

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6. Exchanges

We currently offer exchanges only for the same product (if stock allows).
If unavailable, you may choose store credit.

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7. Late or Missing Refunds

If you haven’t received your refund:

- Check your bank/credit provider

- Wait 3–5 business days

- Contact us if the issue continues